According to the newly exposed audit report, Twitter’s team responsible for combating false information has to frequently turn to other teams for help because they lack the people, tools, and other resources needed to carry out their work. According to media reports, the audit report showed that Twitter's integrity team did not have the "necessary specialized engineering support" in dealing with the widespread disinformation on the platform.
The audit report concluded that the lack of resources meant the team could only "respond to the crisis at the time" and hindered the platform's ability to effectively "proactively monitor and mitigate threats to avoid crises". Twitter did not immediately respond to a request for comment.
This comes after The Washington Post and CNN revealed details of a tip-off to regulators by former Twitter security chief Peiter Zatko. He was commissioned to audit Twitter's efforts to tackle disinformation in 2021 when he was still with the company. The audit interviewed a number of employees who said Twitter was slow to address some content involving the promotion of conspiracy theories because its teams didn't know which department's jurisdiction the work fell under.
The 12 employees interviewed for the audit also mentioned multiple times that the team dealing with disinformation was "under-resourced" and in many cases "had to borrow resources from other teams (such as engineering support)."