Microsoft has announced that they will be moving to a new feedback platform in October. The new feedback platform is to help Microsoft listen and gather feedback. It will Microsoft to push feedback to their engineering teams for taking appropriate action.
The tool now used by Microsoft helps the users can submit ideas like feature requests or suggestions. It will allow other users to vote on the feedback that they would find useful. The feedback posts also include the current status of the engineering team.
For example, the current status could include: “Almost Done – In Pilot”, “Working on It”, “Not in Our Plans Right Now”, or “Tell Us More”, the last of which is, of course, a request for more information about the idea. The feedback ideas marked “Working On It” typically include estimated time to completion, as well.
When Microsoft moves to a new platform, the user experience will be fairly similar for users. The new feedback platform will allow users to share feedback publicly to receive votes from others. They vote on others' feedback we can see the team will make the request clear, and new features will be available soon in a genuine way. The new feedback system will allow the team to listen to and act on customer feedback in new ways.
The feedback available in Microsoft’s current system, UserVoice, will transfer before September 30th to the new platform including current statuses of existing feedback and any votes that are cast on feedback items will also be ported over to the new system.
There is no official confirmation regarding the URL for comments like the Facebook comment system.
In addition to the new feedback platform, users can provide feedback within the “Help” section of the advertising UI, or send Microsoft Ads an email at firstname.lastname@example.org. Advertisers can also connect with Microsoft Ads on Twitter.